Terms and conditions of purchase

La compagnie Folles d’ici (ci-après appelée « Folles d’ici », « nous », « nos ») exploite le site Internet follesdici.com (le « Site »). Les conditions énumérées ci-dessous régissent toute commande soumise par vous via le Site et constituent donc un contrat entre vous et Folles d’ici (les « Modalités »). Vous devez lire attentivement ces conditions avant de passer une commande via le Site. Les Modalités s’appliquent à tout achat et à toute commande que vous pourrez passer via le Site. En passant votre commande pour nos produits, vous acceptez d’être lié par les Modalités et de vous y conformer. Si vous ne souhaitez pas être lié par les Modalités, nous vous invitons à ne pas passer de commande. Folles d’ici vous invite également à prendre connaissance de sa Politique de confidentialité (la « Politique »), mise en place dans le but de vous informer de la manière dont Folles d’ici recueille, utilise et communique les renseignements personnels que vous nous fournissez dans le cadre de votre interaction avec le Site. En communiquant des renseignements personnels à Folles d’ici vous consentez à ce que Folles d’ici recueille, utilise et communique, conformément à la Politique. Vous reconnaissez que les présentes Modalités ainsi que la Politique ne forment qu’un seul et même document.

1. PRODUCTS

1.1 AVAILABILITY

You can check directly on the Site if the desired products are available. When the product is not available, a message will tell you when ordering. We do everything we can to ensure that our inventory is up to date. However, it is possible that a product advertised as available online is no longer available. We will then contact you and issue a refund or indicate the expected delivery date.

1.2 DESCRIPTIONS

Folles d’ici tries to provide accurate descriptions of its products but cannot guarantee the accuracy, reliability, news or integrity of the descriptions posted on the Site. In addition, photos of the products on the Site are only for informational purposes.

1.3 GUARANTEE

Folles d’ici wants to establish a relationship of trust between the trader and his customers. It is with this in mind that Folles d’ici strives to offer you a product that will meet your requirements. If you are not satisfied with a product we have delivered to you, please let us know quickly. Folles de ici reserves the right to limit the replacement or reimbursement of the product in question.

1.4 ACCEPTANCE OF ORDERS

Mad from here will send you a confirmation email upon receipt of your order. Any order placed via the Site remains subject to acceptance by Folles from here. If we refuse to process your order or if we decide, at our own discretion, to cancel your order, we undertake to inform you of such a decision and, as the case may, not to charge you or refund any amount taken according to the type of payment used. Coupons (or “promo codes”) are sometimes aimed at a certain clientele, sorted by region or by customer loyalty program. We reserve the right to cancel an order if one promo code has been used out of this promotion by a third party.

1.5 CHANGES AND ERRORS

Subject to applicable laws, Folles d’ici reserves the right to change the price of products advertised or offered for sale on the Site, as well as any promotional offer, at all times and without notice and without incurring our responsibility to you or anyone else; reserves the right to limit the quantities sold or offered for sale; and reserves the right to cancel an order, terminate it or refuse to process it (including an order previously accepted by us) if we discover that the price or any other specification of the product is incorrect or for any other reason. In the event that we find that the price of a product posted on the Site and ordered by you was incorrect and to the extent that it is available, we will offer you the opportunity to order it at the corrected price.

1.6 CHANGE OR CANCEL AN ORDER

If you wish to cancel an order you placed on the Site, we invite you to contact our customer service.

1.7 SECURE TRANSACTION

Credit card payment is secure and the transaction is directed in encrypted mode to a bank validation server under the Secure Socket Layers (SSL) protocol, making their transmission secure. Crazy here has no access to your credit card information. Your banking information is only processed by our provider and is subject to its personal information management policy. However, no security mechanism is perfect and you should be advised that there is always some risk that the personal information you pass on to Folles d’ici may be disclosed without your consent and without fault on your part. Folles d’ici disclaims any responsibility in the event that your confidential information is disclosed, except in case of negligence on its part.

2. PRICES AND PAYMENT TERMS

2.1 PRICE

The price of our products is shown in Canadian dollars. All costs, including those related to transport and delivery, as well as applicable sales taxes, are in addition. Folles d’ici reserves the right to change the price of products offered on the Site at all times and without notice.

2.2 PAYMENT TERMS

Products purchased on the Site must be paid for by credit card. Your card will be charged when you submit your order.

2.3 BILL

The invoice for your purchases will be generated automatically by the Site and will be sent to you by email once your order has been processed by Folles d’ici. The invoice thus sent will be deemed to be an integral part of the Terms.

3. DELIVERY

The delivery process begins when all ordered products are located and payment is approved. If your items are available, they should normally leave our store within 48 to 72 hours of ordering. Please note that orders made on Sunday or Monday will be processed as early as Tuesday morning. We will send you a confirmation email when we have sent your order. If you need an express delivery service, please choose the right option when ordering. We offer delivery only to Canada. Currently, we cannot deliver to addresses outside of Canada, or in certain geographic areas of Quebec. Upon receipt of the order, please inspect the packaging and contents for any potential damage that may occur during transport. However, it is normal for the packaging to show signs of wear.

4. RETURNS

We accept returns and exchanges within up to 30 days of the delivery date. You must tell us the reason for the product replacement. We may agree to take back only the returned products in their original packaging complete and intact, as well as in perfect resale condition. Any product that has been damaged or whose original packaging has been damaged will not be exchanged. The transportation costs for the return, the sending of the exchange and the price differences between the exchanged item and the replacement product are at the customer’s expense. Contact us at 514-232-4955 for more information.

5. CANCELLATION OF AN ORDER

If you wish to cancel your order for any reason, please contact us as soon as possible at 514-232-4955 during our business hours or by email at info@follesdici.com. We will do everything we can to satisfy your request. However, we will not be able to modify or cancel an order once it has been shipped. Please see our exchange or return policy for more information. Also, note that if you cancel an item that has entitled you to a promotion, special discount or free shipping, you may no longer be eligible for this promotion.

6. CUSTOMER SERVICE

Please contact us for your comments and questions! We will be happy to respond quickly. Phone: 514-232-4955, Monday to Friday, 10 a.m. to 5 p.m. Eastern Time or via our form. Crazy from here 24 Bourget Place North Joliette, Quebec, J6E 5B3 info@follesdici.com